Visiting the Website
When you visit the Website, our server logs your IP address along with information about the pages you request and the server’s success in sending you those pages. These server logs are used for diagnostic and maintenance purposes and to produce aggregated statistics that we may use to monitor and improve our services.
By using the Website, you consent to the placement of cookies on your browser by us and our third-party service providers. If you do not wish to accept cookies in connection with your use of the Website, you will need to delete and block or disable cookies via your browser settings (see below). Please note that disabling cookies will affect the functionality of the Website and may prevent you from being able to access certain features on the Website.
Changing your cookie settings
The “options” or “preferences” menu of your web browser will allow you to change your cookie settings. The following links provide useful information that may help you understand these settings. Alternatively, consult the “Help” option in your internet browser for more details.
• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari
To find out more about cookies, visit www.allaboutcookies.org.
When you contact us
Your personal information, including the contact details you provide, is used to respond to any queries you submit by email, website, or telephone. If your enquiry is about an order you have already placed, your enquiry will be connected to the information regarding that order. Information regarding your query and our response to your query may be retained to assist us in fulfilling any future orders you might place or to answer further queries from you. Such information may also be used to monitor and improve our customer service procedures.
All personally identifying data related to your website visits and purchases is stored on our secure servers. We do not store credit card information connected to purchase on the Website; all such data is processed by our epayment providers and subject to their data protection and privacy policies.
Creating an account with us
To help ensure the security of your documents, our Website requires you to create an account before placing an order. When you create an account, your name, email address, and phone number (optional) are stored for your use on future visits to the Website. You must log in to your account in order to view, track, and retrieve the files associated with your orders.
Placing an order with us
We provide SSL/TLS encryption to ensure that your information—including your documents—is securely transmitted when you place an order. The strength of the encryption will usually be 256-bit or higher. We recommend using the latest version of your web browser software to ensure that your browser supports strong encryption. You accept responsibility for ensuring the activation of the security features of your browser or computer that enable it to communicate securely with the Website.
When you place an order for services, we ask for the following details:
Your email address
Your telephone number (optional)
Your billing address (optional)
The document(s) you require service on
Any special instructions related to the order
Payment details (if you pay by credit card)
This information is used to track and fulfil your order, to contact you (if necessary) to clarify your instructions, to collect payment, and to otherwise complete your order.
When you pay by credit card or via PayPal, Alipay, or another epayment service, we disclose the information needed to verify your identity and to process your payment according to the terms and conditions by which each credit card or epayment provider operates. This information may include your order number and the amount and currency of payment required. Banks and epayment services may also monitor financial activity to ensure compliance with applicable laws and with their terms of service to you and to us. We may therefore, on request, provide additional details regarding your order for these purposes.
We may use information collected and provided to us by the sites where we advertise to track the success of our advertising campaigns. This information is aggregated and does not contain any personally identifying information.
Information on the orders you place is retained after the order is completed for legal purposes, including tax, audit, and corporate records, and may also be used for customer service purposes. All documents you submit to us are securely deleted 21 days after the order is returned. If you would prefer that we delete your documents sooner, we will gladly do so if you email us at info[at]cambridgeproofreading.com.
Information may also be used for internal business purposes and for research and development purposes. If you are concerned about personal information in the documents submitted to us for editing, we encourage you to replace any such information with placeholder text.
Providing feedback to us
Your feedback is essential to our ability to assess and improve our service to you. The feedback and reviews you provide will be connected to the order information. We may also contact you to respond to the feedback you provide. If you choose to provide feedback through TrustPilot, you give permission for your feedback to be displayed on the Website along with your name, as provided by you to TrustPilot.
We do not share personal information or your documents with any third parties except as disclosed in this policy. We may need to disclose personal and other information we hold as a result of a legal process or for other reasons required or allowed by applicable laws. If we believe that a crime, tort, or other illegal act, including payment fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts, or other competent authorities.
Agents, successors, and assigns
We employ the services of contract editors. We do not share any of your identifying information with our contractors. Our contractors require access to the documents you submit to us in order to perform their duties and are bound by a non-disclosure agreement. The documents you submit to us are not shared with anyone else.
Recourse and dispute resolution
Any personal information you provide to us is regulated by the laws of the State of Illinois. You have the right to know what personal information we hold about you and to request a correction of any errors or omissions therein. When you submit such a request to us, we reserve the right to ask for additional evidence of your identity to ensure that the personal information we hold is disclosed only to you. Please direct all such enquiries by post and enclose a copy of a document that confirms your identity (e.g., your driving licence) to The Data Protection and Privacy Officer, Cambridge Proofreading LLC, at info[at]cambridgeproofreading.com.